Return & Refund Policy

Last updated: July 17, 2026

We strive for 100% customer satisfaction. However, because our products are custom manufactured to your exact specifications, we have specific policies regarding returns and refunds.

Custom Products

Due to the custom nature of our packaging products, we cannot accept returns or offer refunds unless the products are defective or the printed artwork significantly deviates from the approved digital proof.

Defective Items

If you receive defective boxes (e.g., structural damage or severe printing errors), you must notify us within 3 business days of receiving your order. We may require you to send photos of the defects. Upon verification, we will reprint the defective items at our cost or issue a partial/full refund.

Cancellations

Orders can only be canceled for a full refund before the digital proof has been approved. Once the proof is approved and the order goes into production, cancellations are no longer possible.